Listen, we know that you don't always get the right thing, the exact thing that you need the first time. That's why we've set up our shipping and returns policy to accommodate our buyers and be fair to those who are trying to add security to their home or other real estate property.
Here are some of the concessions that we've made on shipping and returns, to help our customers get the most out of their purchases and feel confident shopping with us.
Many of our products can be returned within 30 days in the box, if they have not been opened and tampered with.
There are various scenarios where someone needs to return a lock and key system or a different security device. Maybe you read the label wrong or got the wrong brand, or you can see there would be a problem with installation before the box was even opened. We want to be able to help you avoid heartache in these kinds of situations! So talk to us and we will help figure something out.
Help with Programming
This is something that really should be talked about more in our industry.
There are all sorts of newfangled solutions available for security products. You can get biometric locks or RFID devices, or all kinds of ultramodern stuff to make security more convenient. But what about programming all the bells and whistles that come along with these new products?
We try our best to help our customers with the programming side. We find that better support leads to better sales and more loyal customers. It's something that you value when you're trying to get the most out of what you buy. So that's another aspect of how we work that has an impact on the quality of what we offer in this market.
We also do our best to promote efficient and quick shipping for products. You'll see on the website that we can often ship products within 24 hours of ordering. There are obviously some exceptions, and all of us have to deal with the Postal Service and private delivery service timelines and schedules. Nonetheless, our dedication to getting your products to you quickly is another thing that our customers love about the way that we operate.
Browse the site and check out the array of products that we have available, and think about how you can use these to improve security at your home or elsewhere. Deal with a company that has you, and your best interests, in mind.