Shipping & Returns
USA Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Return shipping costs are the responsibility of the buyer except where an incorrect product was received.
Returns are not permitted on any laser blank item.
Since electronic items can be confusing to program, please contact us for help before returning.
You should expect to receive your refund within 1 week of us receiving your package, however, in many cases you will receive a refund quicker.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
USA Shipping
Shipping carriers do not guarantee any shipping times. If an item is received damaged, it is the buyer's responsibility to take the damaged item to the post office with a letter from the USPS that you will receive in 4 to 5 days once we file a claim. The post office will confirm the damaged or missing items and give a written form. That form must be emailed or mailed to us for any refund to be giving.
If the item is lost, Lock Connection LLC can file a claim, and nothing is required of the buyer. If the packaged gets delivered at a later date, it will be the buyer's responsibility to send it back or pay for the items in the package.
All in stock items usually ship within 24 hours of order placement. We operate from 8am to 5pm EST. We typically ship to USA locations as well as Canada only. We can ship to other countries. Please contact us directly for information. Any duties or taxes due will be the responsibility of the buyer. Please check your local laws.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We also add tracking #'s to your order so you can monitor its delivery time. Due to increased package theft, Lock Connection, LLC is not responsible for stolen packages.
Please note that the shipping rates for many items we sell are weight-based. Lock Connection LLC does not guarantee shipping times for USPS or UPS. Shipping services are not refundable if due to weather or covid.
If you would like a quote on shipping to a different country, please feel free to call us or send us a message on our "contact us" area.
Lock Connection, LLC is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We offer and enforce the manufactures product warranty, which is usually 1 year from purchase date. Please ask for warranty information on products before purchase. We do not offer a labor warranty.
International returns
You may return most new, unopened items within 30 days of delivery for a full refund. Return shipping costs are the responsibility of the buyer. For items that are suspected to be defective, please return any item suspected to be defective so we can test it, if it is found to be defective, we will refund the product cost only. International shipping costs are not refundable for any reason.