There are a few issues that could arise when you go to install your RFID lock and use it. A very common issue is the lock being deprogramed when customers push the buttons on the lock.
All RFID locks come programmed. You can deprogram it if you start pushing buttons on the lock. All the cards and the lock are programmed at the lock level.
This means you can only program the lock if you have it. There is no large database that holds all the information to re-program our locks. This helps to avoid online hackers having access to your lock.
If you need help with reprogramming it, we have a lot of YouTube videos showing how to reprogram our RFID locks. Or you can contact customer service, and we can help walk you through reprogramming it over the phone.
Another common issue is customers not putting new batteries in their RFID locks. If you use new batteries mixed with lower voltage batteries or used batteries, it could cause the other batteries to go bad a lot fast. This could cause the lock to not open when the voltage gets low.
By replacing your batteries every year with brand new high quality alkaline batteries like energizer max, you will avoid these common issues. Furthermore, if you use rechargeable batteries they will not work. They do not hold the charge necessary to power our RFID locks and should not be used for them.
Depending on what application you plan to use the RFID lock for you may need to think how close the RFID card needs to be to open the lock when scanned.
RFID cards can only read through a certain amount of thickness of material. Most of our products will read through 1½ inches of material.
However, the RFID fobs will only read through 1-inch-thick material. Some customers try to use it on thicker material, and it won’t read through it.
If you have material that is too thick, but you don’t want to replace it, you can carve out some of the material, so the lock sits closer to the opposite end to it. The lock can sit in that pocket hole so it can read through the lid.
A further common issue is customers altering their cards. If you have an RFID card and want to put it on a lanyard or keychain you will have to purchase a plastic case for it if it does not already have a hole when you receive it. Issues arise when you poke a hole or damage the RFID cards. If they get damaged or cracked, they will no longer work. So, you must be careful with them.